Zuko Komisa
- A family brought a deceased relative into a KwaDukuza bank branch following a dispute over insurance claim documentation.
- The branch was evacuated and closed after the act caused widespread panic and required police intervention.
- This event highlights a recurring trend of desperate measures taken by South African families facing administrative delays in funeral payouts.
A Capitec branch in KwaDukuza was plunged into chaos on Wednesday, 18 February 2026, after a grieving family brought a relative’s body into the premises.
The incident occurred after the family was reportedly asked to produce a death certificate to process a claim; instead, they opted to transport the deceased directly from a mortuary to the bank.
The presence of the body sparked immediate panic, leading to a mass evacuation as customers fled the building.
The branch was forced to close for the remainder of the day while police arrived to manage the crowds and address public health concerns.
Capitec has since issued an apology to those caught up in the disturbance and offered condolences to the family.
While the bank maintained that insurance claims are typically settled swiftly upon receipt of valid documentation, this event mirrors previous desperate protests in South Africa.
Similar incidents occurred at a local branch in 2025 and at an Old Mutual office in 2019, underscoring the ongoing friction between bureaucratic requirements and families facing funeral costs.
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