402 Globally and locally, the customer service industry is in a state of change, driven by the proliferation of communication channels and the rise of artificial intelligence, pushing organisations to re-evaluate longstanding…
Category: Business
Inflation behaved as economists expected in December
425 Statistics SA announced this morning that South Africa’s inflation rate moved sideways in the second half of 2025. The inflation rate behaved as expected in December and also reached its lowest…
MEC to pay 80% of damages of soldier injured after hitting a pothole
393 ‘Failed on two counts’ of duty of care – the road was not free of hazards, and there were no warning signs. The Northern Cape MEC for Roads and Public Works…
Residential rent set to rise: Here’s how much tenants could pay
399 Several factors are expected to drive rent increases in 2026. People usually say “new year, new me”, but for tenants, it’s actually “new year, higher rent”. Each year comes with its…
South African digital radio trial is about to go live
868 DRM South Africa Group chairman Aldred Dreyer South Africa’s latest digital radio experiment is nearing lift-off, with DRM (Digital Radio Mondiale) trial broadcasts expected to go live within weeks, potentially timed…
Can South Africa survive without Amsa?
439 It’s a question downstream users are asking after ArcelorMittal SA’s latest application for a 51% anti-dumping duty on certain products. Last month, ArcelorMittal SA (Amsa) applied for a 51% duty on…
How liberalisation is rewiring South Africa’s power sector
460 South Africa’s renewable energy policy landscape in 2026 will be shaped by market liberalisation and the roll-out of frameworks introduced last year to stimulate energy investment and economic growth. One of…
The tech transformation of sports betting
431 Today’s sports betting platforms bear little resemblance to the traditional “gambling websites” from a few years ago. Behind all the odds and the match listings lies a technology stack that is…
R46m payday: Meet the executive outearning Pepkor’s CEO
484 Pepkor COO earns R16 million more than the CEO. Pepkor Holdings’ chief operating officer (COO), Sean Cardinaal, who is based in London, United Kingdom, earned a total salary package exceeding R46…
Major change to telco licensing rules in Europe
383 European Commission tech chief Henna Virkkunen. Nadja Wohlleben/Reuters Europe’s telecommunications operators will get a major boost under a European Commission proposal announced on Wednesday, allowing them to use radio spectrum for…