Job Summary
You have heard the line before – “our people are our most valuable asset” – well you’d better believe it!
Do you want to make a real difference to our team, identifying and developing existing talent? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the service our team provides.
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Duties And Responsibilities
Key Responsibilities of the Training Officer:
– Analyse training needs and to develop new training programs or modify and improve existing programs
– Prepares the Annual Training Plan according to the budget of the hotel property
– Develops and conducts induction training programs and ensures trainings are implemented to all new hires
– Implements supervisory and management development sessions and to certify team leaders to become trainers.
– Develops and organize training manuals, multimedia training visual aids and other educational material
– Arranges the implementation the cross-training policy as required.
– Communicates with Department Heads and Managers the training attendance of their staff with the support of HR Manager and General Manager
– Assists and works with Department Heads, and the Human Resources Manager to perform the other Human Resources related tasks within department: performance appraisals, coaching, counselling, discipline and grievance, employee relations, wage and salary administration, compensation and benefits, and succession planning.
– In consultation with the People and Human Resources Management sources, recommends and coordinates provision of specialised external training as required
– Develops training supporting documentation as required
– Ensures the accurate and timely implementation and maintenance of training records in consultation with other Human Resources personnel
– Demonstrates a positive attitude and continuous improvement methodology across
all aspects of this role -Works proactively to maximize the guest service and the team experience, delivering a positive and responsive approach to enquiries and problem resolution -Delivers on plans where human resources initiatives & hotel targets are achieved
Requirements of the Training Officer:
-Proven experience in HR with excellent problem-solving capabilities
-Excellent skills with a hands-on approach and lead-by-example work style
-Commitment to exceptional guest service with a passion for the hospitality industry
-Ability to find creative solutions, offering advice and recommendations
-Personal integrity, with the ability to work in an environment that demands excellence, time and energy
-Experienced in using IT systems on various platforms
-Strong communication skills
Qualifications And Experience
– Relevant Qualifications
Closing date: 30 Mar 2022
Location 9th Ave, Summerstrand, Port Elizabeth, 6001, South Africa
Salary To Be discussed
Contract type: Full time
Please apply via www.harri.com. Applications received via e mail, social media or hand delivered CV’s will NOT be accepte
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