Hotel Receptionist – CLindz Careers

• Providing an efficient and professional Front Office service to guests while adhering to the company’s policies and procedures and using the company’s internal booking system known as Protel;
• Ensuring that the Hotel Reception area is clean, neat and tidy and that brochures, rate sheets and maps are neatly on display;
• Checking-in and checking-out of all guests must run smoothly and be conducted in a efficient and professional manner at all times;
• Ensuring that all guests are received and accommodated in an efficient, friendly and courteous manner, as well as attending to all guest queries and/or complaints in a satisfactory manner;
• Must be able to run a night audit;
• Ensuring that all guest accounts are correct and ready upon guest departure;
• Carrying out all internal control procedures;
• Ensuring that all enquiries and requests for quotations are dealt with immediately and in accordance with company policy and procedure;
• Ensuring that he / she is at all times well acquainted with all of the hotel’s tariffs and special offers, as well as with all facilities available to the guests of the hotel;
• Ensuring that all guest profiles are entered correctly onto the system and that they are routed to the correct company;
• Paying special attention to special notes, guest preferences, etc;
• Ensure that all incoming telephone calls are dealt with in an efficient and courteous manner.

Desired Experience & Qualification:

Closing Date 12 October 2022