FlySafair offers counselling after passenger dies mid-flight
Bulelwa Hoala
- A passenger died aboard FlySafair flight FA417 from Durban to Johannesburg on 22 September 2025.
- The passenger was cleared to fly by medical staff before takeoff, but deteriorated mid-flight despite efforts to assist.
- FlySafair confirmed it is offering counselling to affected passengers and will review the incident internally.
South African low-cost airline FlySafair has confirmed that it is offering affected passengers counselling after a passenger died aboard flight FA417 from Durban to Johannesburg on Monday, 22 September 2025.
According to IOL, FlySafair’s Chief Marketing Officer, Kirby Gordon, confirmed the passenger was assessed by medical staff at King Shaka International Airport before takeoff and was cleared to travel.
“While in the air, the passenger’s condition deteriorated. Our cabin crew, together with medical professionals who were among the passengers, did everything possible to assist, but tragically the person passed away before the flight landed,” Gordon said.
Gordon said that while FlySafair’s crew is trained to respond to in-flight medical emergencies, the incident is set to be reviewed internally.
We have information available about professional counselling services available to passengers who may feel affected, and we are extending support to our staff as well,” he added.
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