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Customer Service Consultant (Helpline) (x20 posts)

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Job Details
Job Description
- Willingness to do shift and weekend work.
- A minimum of 6 months customer service experience.
- Deliver a world class customer experience to Hollywoodbets customers
- Team members log on at least 10 minutes prior to the startup of a shift.
- Knowledgeable on betting information
- Authenticates the account holder and provides up to date bet information to account holders.
- Answer any customer questions regarding possible problems with their accounts.
- Markets the brand, builds and establishes rapport with the customer.
- Meet daily/weekly/monthly KPI targets.
- Maintain an acceptable standard of quality assurance scores for personal portfolio
- Lodging of complaints – ensures swift feedback is given to the customer, Information is gathered from the Punter and the system and this is escalated to the Supervisor for resolution and feedback.
- Comply with company and department policies, procedures and standard operating procedures, not limited to the Values and Culture of Hollywoodbets
- Ensure communications is at a level that maintains the company brand/image and does not expose the company to reputational risk.
- Any other ad hoc duties that might be required.
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Excellent communication and interpersonal skills.
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Demonstrates exceptional attention to detail.
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problem-solving skills.
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Demonstrate ability to trouble shoot
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Email etiquette
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A professional phone presence
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Strong working knowledge of computer software, including Microsoft office.
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Good data entry and typing skills.
The post Customer Service Consultant (Helpline) (x20 posts) appeared first on CLindz Careers.
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