220 Globally and locally, the customer service industry is in a state of change, driven by the proliferation of communication channels and the rise of artificial intelligence, pushing organisations to re-evaluate longstanding…
Category: Tech
South African digital radio trial is about to go live
342 DRM South Africa Group chairman Aldred Dreyer South Africa’s latest digital radio experiment is nearing lift-off, with DRM (Digital Radio Mondiale) trial broadcasts expected to go live within weeks, potentially timed…
How liberalisation is rewiring South Africa’s power sector
243 South Africa’s renewable energy policy landscape in 2026 will be shaped by market liberalisation and the roll-out of frameworks introduced last year to stimulate energy investment and economic growth. One of…
The tech transformation of sports betting
256 Today’s sports betting platforms bear little resemblance to the traditional “gambling websites” from a few years ago. Behind all the odds and the match listings lies a technology stack that is…
Major change to telco licensing rules in Europe
242 European Commission tech chief Henna Virkkunen. Nadja Wohlleben/Reuters Europe’s telecommunications operators will get a major boost under a European Commission proposal announced on Wednesday, allowing them to use radio spectrum for…
An inflection point for crypto in South Africa
269 Binance South Africa’s Hannes Wessels Regulatory advances in 2025 have laid the foundation for the growth of cryptocurrencies, with their use in domestic payments and cross-border remittances expected to surge this…
No risk of load shedding after Koeberg output scaled back
230 The Koeberg nuclear power station north of Cape Town. Image: Eskom Eskom has said operations at the Koeberg nuclear power station were scaled back on Tuesday afternoon following a fault on…
Netflix drops the hammer with all-cash Warner Bros bid
225 Dado Ruvic/Reuters Netflix has switched to an all-cash offer for Warner Bros Discovery’s studio and streaming assets without increasing the US$82.7-billion price in a bid to shut the door on Paramount’s…
Bill Gates, OpenAI team up for AI health push in Africa
250 Bill Gates. Caitlin Ochs/Reuters The Gates Foundation and OpenAI are setting up a US$50-million (R820-million) partnership to help African countries use artificial intelligence to improve their health systems. The partnership, called…
Why cybersecurity is becoming a competitive advantage for SA businesses
230 Cybersecurity is undergoing a quiet but important shift in South African boardrooms: from a defensive cost centre to a strategic business enabler. That was the central theme of a recent TechCentral…