472 With the ability to deliver exceptional customer experience (CX) becoming a crucial part of modern business strategy, many organisations are discovering that traditional customer service models no longer serve their needs…
Category: Tech
Legal guardrails needed for smart ID roll-out in South Africa
401 South Africa’s public sector is rapidly adopting biometric and algorithmic tools to improve service delivery. From home affairs’ smart ID roll-out to the South African Social Security Agency’s recent mandatory biometric…
Ethos-backed Optasia to float on JSE in major fintech IPO
424 Optasia CEO Salvador Anglada. Image: Supplied Optasia, a fintech company partly owned by Ethos Capital, plans to list on the JSE and raise up to R6.3-billion by selling a combination of…
Windows 10 ‘end of life’ is here, forcing tough business choices
494 As Windows 10 support end-of-life draws near, companies are faced with difficult decisions about whether to incur the huge costs it will take to upgrade their IT estates to Windows 11-combatible…
the chip that Intel can’t let fail
400 Intel plans to release technical details about its forthcoming chip for laptops, known as Panther Lake, on Thursday, four sources briefed on the plans have said. It is part of an…
Starlink says it wants to go big in South Africa
647 Starlink will comply with South African black economic empowerment legislation, is ready to launch services in the country and will spend R2.5-billion in the country doing so, a company executive said…
Qualcomm buying Arduino in push beyond smartphones
359 Qualcomm on Tuesday said it has acquired Arduino, an Italian not-for-profit firm that makes hardware and software for developing prototypes of robots and other electronic gadgets. San Diego-based Qualcomm is a…
scientists honoured for turning quantum weirdness into tech reality
423 John Clarke, MichelDevoret and John Martinis have been announced as this year’s Nobel Prize winners in Physics. Image: Christine Olsson via Reuters US-based scientists John Clarke, Michel Devoret and John Martinis…
Discovery’s next big idea: turning sleep into rewards
485 Discovery Health is tapping into sleep tracking and optimisation as the next frontier in its “shared value” business model, which integrates offerings across health, banking and insurance. Speaking at an event…
The one area where the SABC is actually thriving
489 South Africans are increasingly turning to the SABC’s online services, including its YouTube channel and TikTok accounts, for the latest news, with these digital platforms all showing good growth last year….