328 With the ability to deliver exceptional customer experience (CX) becoming a crucial part of modern business strategy, many organisations are discovering that traditional customer service models no longer serve their needs…
Category: Business
17 years after the fact, Cape Gate found guilty of scrap metal price-fixing
323 The Competition Commission says the complaint relates to conduct that ended in 2008. Cape Gate has had a rough time of it before the Competition Tribunal over the last month. On…
Legal guardrails needed for smart ID roll-out in South Africa
286 South Africa’s public sector is rapidly adopting biometric and algorithmic tools to improve service delivery. From home affairs’ smart ID roll-out to the South African Social Security Agency’s recent mandatory biometric…
Ethos-backed Optasia to float on JSE in major fintech IPO
329 Optasia CEO Salvador Anglada. Image: Supplied Optasia, a fintech company partly owned by Ethos Capital, plans to list on the JSE and raise up to R6.3-billion by selling a combination of…
Gold is the new anchor for SA’s mining sector
332The country’s ranking as a gold producer has slipped in recent decades, but we can never write it off. permits, backed by pilot processing hubs. Image: Chris Ratcliffe/Bloomberg Once-unloved gold has been…
Windows 10 ‘end of life’ is here, forcing tough business choices
349 As Windows 10 support end-of-life draws near, companies are faced with difficult decisions about whether to incur the huge costs it will take to upgrade their IT estates to Windows 11-combatible…
the chip that Intel can’t let fail
281 Intel plans to release technical details about its forthcoming chip for laptops, known as Panther Lake, on Thursday, four sources briefed on the plans have said. It is part of an…
Not so fast with that R54bn settlement, Eskom and Nersa
299 Case moved to ‘opposed roll’ following intervention application. Eskom and the energy regulator Nersa’s plan to have a R54 billion settlement made an order of the high court on 7 October…
Economists not excited by ANC’s 10-point economic action plan
258 There was nothing new or exciting in the ANC’s 10-point economic action plan because it does not contain any real action plan. Economists are not excited by the ANC’s 10-point economic…
Starlink says it wants to go big in South Africa
493 Starlink will comply with South African black economic empowerment legislation, is ready to launch services in the country and will spend R2.5-billion in the country doing so, a company executive said…