Capitec clients frustrated over banking app glitch

Capitec bank’s digital platforms have been hit by downtime for the past 2 days, making it impossible for their clients to access their mobile banking app.

Capitec South Africa has apologised to its customers for any inconveniences caused by ongoing outage issues on its mobile banking app and other digital services. The bank says that IT technicians are currently “doing everything they can” to repair the problem.

According to the banking group, some customers are experiencing issues on the mobile app, internet banking services and USSD services, however ATMs and bank cards are working as intended.

We are aware that some of our clients are experiencing issues on our app, internet banking and USSD services. We want to assure you that we are on it and doing everything possible to resolve the issue. We sincerely apologise for any inconvenience. ATMs and cards are working.

— Capitec (@CapitecBankSA) August 4, 2022

Me at #capitec first thing in the morning. pic.twitter.com/cF6dYvrMGi

— P (@kaziii___m) August 4, 2022

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