Junior Call Center Agent needed immediately: APPLY HERE

Junior Call Center Agent needed immediately: APPLY HERE

We’re looking for a young, friendly, energetic candidate who is outgoing, to join our Call Center division based in Centurion, Gauteng.

Job Summary:

Contact and nurture an agreed amount of consumers on behalf or our clients to reach the agreed project objectives. This is done though outbound calling and emailing clients in accordance with our nurturing process and accurately updating leads data on the supporting CRM. In addition, also be available to handle any inbound call directed at any of in the inbound queues hosted in our call centre.

Requirements:

Grade 12
Must be able to speak English and Afrikaans
Attention to detail
Diligence
World-class telephone etiquette and above-average pronunciation of English and Afrikaans language.

Primary Duty:

Make outbound calls or send emails on all leads due for follow-up and nurture clients in accordance with the project objective.
Capture, record, and report on new leads as and when they land.
Manage agreed inboxes to process client communication for the nurturing process and action.
Liaise with our clients outlets to receive and action qualified leads.
Follow up on leads as and when due.

Key Responsibilities:

Leads Nurturing:
Nurture all leads, new and exciting, in accordance to the Leads Nurturing Method. (A training manual)

Call Volumes:
Maintain agreed outbound call volumes and be available to receive inbound calls.

Call Quality:
Maintain the agreed level of professionalism and keep conversations on point and in accordance with the talking agenda provided.

Conversion Ratio:
Maintain a conversation ratio of at least 5 % of leads processed.

Salary: Market Related. Apply Now

–Jobs365.co.za